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Token 6015 it was given to me because i work from the heart i always consider my patients not only as work but i see them as individual humans. ~BRONT FERGUSON JANNETTE, chsld juif de montreal, montreal, Canada Posted 2012-01-26 09:17:14

Token 4838 Jimmy is one of the dietitians who teach MOVE! and nutrition for our Veterans at VA Long Beach. What a joy to receive this from him. I feel very honored to be recognized. I am passing this along to one of our IT personnel - Gary Nowak. He is always so very pleasant and accomodating. Today I had an issue requiring an addtitional projector/computer at very short notice. He allowed me to meet the needs of our patients Hepatitis C class as well as the My HealtheVet class training that was going on simultaneously. Special thanks for the positive customer service and always positive attitude. ~RENE HAAS, VA Long Beach Healthcare System, Long Beach, California, United States Posted 2012-01-24 13:02:55

Token 4044 I work with an amazing group of ladies who all work diligently on improving the patient satisfaction scores in our NICU. This task force has been instrumental in improving our enviornment scores and in re-decorating our family foyer. I am passing this token onto Laurie Dougherty who leads this group as chairperson. You may have heard the expression "Move that bus" from a popular tv show, well in our NICU we said "Move those doors"...and we did. Years of planning and with the help of the Planetree initiative we have enlarged the family foyer and planted the "tree of life" on the walls and with the soothing sounds of the water-wall(soon to come...)it makes this space an area of peace and rest for our families. Thank you Laurie for all your hard work and keeping your eye focused on the goal and welcome to the Planetree Kindness Society! ~LAURIE DOUGHERTY, UMass Memorial Children's Medical Center, Worcester, Massachusetts, United States Posted 2012-01-23 12:44:49

Token 4838 I was very surprised when I received this token. I was simply letting Jenn, my supervisor, hear a voicemail message that I received from a Veteran who had just completed his participation in my 8-week MOVE Wt management group class several weeks prior. I thought it was a kind gesture from the Veteran when he left me a voicemail asking nothing in particular from me (no questions that he had, no issues to discuss, not even a request for call back) but instead expressed his appreciation for the class and the weight that he had lost. It was the first time I recieved such a call/massage. Within seconds of letting Jenn hear the message, she presented me with this token as she felt I was deserving. At that momment I was a bit caught off guard, and had no clue what the token was about, however now that I have had it for a couple weeks and I am now ready to pass it on, I understand the value that this token has. I’ve known Rene Haas for about 6 years and she has been an invaluable resource many of dozens of times over these years. The following is the most recent experience, and I’m honored to pass this token of kindness along to her. On Friday 1/13, Rene, who is the Veterans Health Education Coordinator at VA Long Beach Healthcare System once again went above and beyond her call of duty assisting me at a time when I needed help most. I needed to fit an unexpectedly large group of 40 MOVE! Weight Management program Veterans and guests into a classroom which was only set up and prepared to fit 25 Vets/guests. She assisted me prior to the class in obtaining an additional 15 chairs, moving out heavy tables, and helped me rearrange the class so that we could comfortably fit the 40 chairs. This is a smaller room (than one that you would expect to fit 40 chairs), so fitting in this amount of chairs was not an easy task. In addition, it was not easy for her to obtain the extra chairs in time for class as she needed to figure out where the potential chairs were located and get them delivered just before the start of class. Once class started she was also prepared to obtain even more chairs if needed, and stayed around in case any related issues arose. Being that all 3 of my MOVE program team members were at another VA facility for mandatory scheduler training on this day, this was a huge-huge help. The class ended up great and the Vets/guests were very comfortable throughout. Rene will never know how much her assistance that day meant to me (as she would probably say “it’s just a part of my job”), however I hope that this token validates that her help was truly appreciated by myself and our Veterans. Thank you Rene for always being so reliable day in and day out! ~JAMES WONG, VA Long Beach Medical Center, Long Beach, California, United States Posted 2012-01-20 14:19:19

Token 4073 I am giving this token of kindness to the nurse manager of our pediatric inpatient unit and PICU, Holly Joyce. Even though Holly is very busy throughout the day she is always willing to listen and help others. She is a calm presence in a sometimes chaotic environment. She is thoughtful, kind and keeps what is in the best interest of the patient at the center of all she does. I appreciate her dedication to our patients and staff. She is a valued colleague and teacher. Thank you Holly! ~ROBERT WING, UMass Memorial Children's Medical Center, Worcester, Massachusetts, United States Posted 2012-01-20 10:33:07